Processing Times

We pack and dispatch orders within 2 to 3 business days. Everything is blended and packed by hand to order, so it is worth that short wait. You will get a dispatch confirmation email when your order is on its way.

Order Tracking

We post everything by Royal Mail 1st or 2nd Class, and neither of those is a tracked service, so there is no tracking number to give you. You will get a dispatch email the moment your parcel leaves us. If it does not arrive, tell us and we will put it right.

Packaging

All teas are packed in resealable pouches with a food safe barrier liner, which is what keeps the tea fresh, and dispatched in a plain cardboard mailer to protect your order in transit. The mailer is plain cardboard and is widely recycled. The pouch is not kerbside recyclable, because of the liner that keeps the tea fresh, and we would rather tell you that than let the paper look do the talking. We are looking for a fully recyclable pouch and will say so here the day we find one.

International Orders

We currently ship within the UK only. Selling tea abroad brings customs, VAT and food labelling rules we want to get right before we start, so it is on the list rather than live. Join the mailing list and we will say when it opens.

Missing or Damaged Orders

If your order hasn't arrived within the expected timeframe, or if anything arrives damaged, please contact us at the details on the Contact page and we'll sort it for you as quickly as possible.